Full Time Personal Banker-Job Description
Reports to: Branch Manager
JOB DESCRIPTION
Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
ESSENTIAL DUTIES:
- Professional Appearance
- Positive Attitude
- Dependable
- Extraordinary Customer Service Skills
- Basic Account Maintenance (Account Processing)
- Change Address/Phone #/Email
- Update Identification Information
- Front Line Duties
- Cash Handling
- Deposit Transactions
- Cashed Checks/Withdrawals
- Credit Card Payments
- Cash Advances
- Loan Payments
- Savings Bond Redemption
- IRA Deposits
- Telephone Transfers
- Coin/Currency Orders
- Currency Exchanges
- Branch Scanning (transactions)
- Document Scanning
- Balance ATM
- Stop Payments
- Unauthorized ACH
- Check Stop Payment Requests
- Hold Processing
- Knowledgeable on Parameters for Holds
- Ability to Add Holds in Phoenix
- BSA
- OFAC Checks for Non-Customers
- CTR Completion
- Monetary Instrument Log Completion
- Suspicious Activity Reporting
- Basic Product Knowledge
- Online Banking
- Features and Functionality-General
- Mobile Banking
- Features and Functionality-General
- Mobile Capture
- Functionality-General
- FBW Easy Pay-Mobile and Online
- Functionality-General
- Debit Cards
- General Information
- OnBase
- General Use
- Phoenix
- Teller
- Comfort and Familiarity
- General Functionality
KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent customer service skills
• In-depth knowledge of all bank deposit products and policies
• Ability to work in a fast-paced environment
• Ability to work well under pressure
• High degree of accuracy
• Strong communication skills
• Organizational skills
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL DEMANDS:
• May have to stand on feet several hours at a time
• May occasionally have to lift, bend, pull up to 50lbs.
TRAINING AND EXPERIENCE:
• High school diploma or GED required
• Cash handling or sales experience preferred
• Prior Customer Service experience
HOURS:
Monday-Friday-40 Hours
(Every Other Saturday)
Farmers Bank of Willards is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, race, color, religion, sex, sexual orientation, gender identity or national origin.
