Reports to: Branch Manager
JOB DESCRIPTION
Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
ESSENTIAL DUTIES:
Professional Appearance
Positive Attitude
Dependable
Extraordinary Customer Service Skills
Basic Account Maintenance (Account Processing)
Change Address/Phone #/Email
Update Identification Information
Front Line Duties
Cash Handling
Deposit Transactions
Cashed Checks/Withdrawals
Credit Card Payments
Cash Advances
Loan Payments
Savings Bond Redemption
IRA Deposits
Telephone Transfers
Coin/Currency Orders
Currency Exchanges
Branch Scanning (transactions)
Document Scanning
Balance ATM
Stop Payments
Unauthorized ACH
Check Stop Payment Requests
Hold Processing
Knowledgeable on Parameters for Holds
Ability to Add Holds in Phoenix
BSA
OFAC Checks for Non-Customers
CTR Completion
Monetary Instrument Log Completion
Suspicious Activity Reporting
Basic Product Knowledge
Online Banking
Features and Functionality-General
Mobile Banking
Features and Functionality-General
Mobile Capture
Functionality-General
FBW Easy Pay-Mobile and Online
Functionality-General
Debit Cards
General Information
OnBase
General Use
Phoenix
Teller
Comfort and Familiarity
General Functionality
KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent customer service skills
• In-depth knowledge of all bank deposit products and policies
• Ability to work in a fast-paced environment
• Ability to work well under pressure
• High degree of accuracy
• Strong communication skills
• Organizational skills
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL DEMANDS:
• May have to stand on feet several hours at a time
• May occasionally have to lift, bend, pull up to 50lbs.
TRAINING AND EXPERIENCE:
• High school diploma or GED required
• Cash handling or sales experience preferred
• Prior Customer Service experience
HOURS: Monday-Friday-40 Hours
(Every Other Saturday)
Farmers Bank of Willards is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, race, color, religion, sex, sexual orientation, gender identity or national origin.
