Now Hiring – Branch Manager

Job responsibilities:

• Foster a positive team environment that encourages collaboration and accountability.
• Ensure a high standard of customer service is maintained at all times.
• Address customer inquiries and resolve issues effectively and promptly.
• Build and maintain strong relationships with customers to enhance loyalty.
• Identify opportunities for cross-selling and upselling bank products.
• Oversee daily branch operations, ensuring compliance with policies and procedures.
• Manage branch cash flow and oversee the maintenance of branch security.
• Ensure adherence to regulatory requirements and internal controls.
• Represent the Bank in community events and networking opportunities.
• Build partnerships with local businesses and organizations to promote the Bank’s services.
• Communicate pertinent organizational and operational changes with branch staff.
• Fill in, as needed, on the Teller Line and with Account Opening.
• Work with staff to develop and maintain knowledge of processes and procedures by performing periodic skill assessments and providing remedial assistance if needed.
• Maintain and share periodic branch activity analysis with VP, Branch Operations.
• Prepare annual branch budget and periodically analyze adherence to the proposed budget.
• Review and approve billing invoices for the branch.
• Maintain physical security requirements, including but not limited to testing alarms and other security devices on a regular basis.
• Work with VP, Branch Operations, to set branch operational goals on an annual basis.
• Attend monthly manager meetings.

Job Qualifications:

• Ability to multitask in a busy environment.
• Strong knowledge of banking products, services and regulations.
• Excellent leadership, communication and interpersonal skills.
• Ability to supervise employees with wide-ranging skills and abilities.
• Detail oriented, with solid organizational skills.
• Proficient with use of technology, including but not limited to banking software and Microsoft Office Suite.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This role is largely sedentary, however at times, there may be a need to lift up to 25 pounds when handling assigned duties.

Required Education and Experience:

• High school diploma or GED required.
• 1-2 years of customer service experience preferred.
• Minimum of 3-4 years of experience in retail banking, with 2 years in a management role a plus.